Returns must be made upon request. You may request a return of your unused item in its original condition and packaging within 14 days of delivery. Returns will not be accepted after the item has been installed or used. Unless your item is received damaged, or an item was mis-shipped, you will be responsible for all shipping costs, including the cost of shipping you the item initially. There will also be a 15% restocking fee deducted from the full refund amount. Because refunds will not be issued in full for items damaged in return shipping or returns that are never received, we highly recommend that you insure all return shipments and provide our representatives with the shipment tracking number. Items must be returned with the original packaging materials, including the original securely sealed box, Styrofoam panels, accessories, and instruction manuals.
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