How to Schedule a Service Visit

  1. Before scheduling a service visit:
    1. Check that the unit has been installed properly according to the gas and electrical requirements, if applicable, outlined in the troubleshooting guide.
    2. Register your warranty online at www.cosmoappliances.com/warranty.
  2. Contact support using the “Contact Us” form online or by sending an email to staff@cosmokitchenproducts.com.
  3. Make note of the ticket number provided for future reference.
  4. A support representative will reach out within 1 business day for further troubleshooting and to submit your claim for service if the unit is within warranty.
Due to COVID-19, we are experiencing a higher than usual customer service demand. There may be delays in response to service inquiries and fulfilling orders. We greatly appreciate your patience during these unprecedented times.
Due to COVID-19, we are experiencing a higher than usual customer service demand. There may be delays in response to service inquiries and fulfilling orders.