Customer Support Hub
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Ranges
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- COS-244AGC Help Docs Table of Contents
- COS-244AGC LP Conversion
- COS-244AGC LP Conversion Table
- Adjust COS-244AGC Regulator for LP Gas
- Adjust COS-244AGC Oven Burners for LP Gas
- Calibrate COS-244AGC Cooktop Burners
- COS-244AGC Gas Cooktop Troubleshooting
- COS-244AGC Gas Oven Troubleshooting
- COS-244AGC Gas Installation Troubleshooting
- COS-244AGC Electrical Installation Troubleshooting - 120V
- COS-244AGC FAQ
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- COS-965AG Help Docs Table of Contents
- COS-965AG LP Conversion
- Adjust COS-965AG Regulator for LP Gas
- Adjust COS-965AG Oven Burners for LP Gas
- Calibrate COS-965AG Cooktop Burners
- COS-965AG Gas Cooktop Troubleshooting
- COS-965AG Gas Oven Troubleshooting
- COS-965AG Gas Installation Troubleshooting
- COS-965AG Electrical Installation Troubleshooting - 120V
- COS-965AG FAQ
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- COS-965AGC Help Docs Table of Contents
- COS-965AGC LP Conversion
- COS-965AGC LP Conversion Table
- Adjust COS-965AGC Regulator for LP Gas
- Adjust COS-965AGC Oven Burners for LP Gas
- Calibrate COS-965AGC Cooktop Burners
- COS-965AGC Gas Cooktop Troubleshooting
- COS-965AGC Gas Oven Troubleshooting
- COS-965AGC Gas Installation Troubleshooting
- COS-965AGC Electrical Installation Troubleshooting - 120V
- COS-965AGC FAQ
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- COS-965AGF Help Docs Table of Contents
- COS-965AGF LP Conversion
- Adjust COS-965AGF Regulator for LP Gas
- Adjust COS-965AGF Oven Burners for LP Gas
- Calibrate COS-965AGF Cooktop Burners
- COS-965AGF Gas Cooktop Troubleshooting
- COS-965AGF Gas Oven Troubleshooting
- COS-965AGF Gas Installation Troubleshooting
- COS-965AGF Electrical Installation Troubleshooting - 120V
- COS-965AGF FAQ
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- COS-965AGFC Help Docs Table of Contents
- COS-965AGFC LP Conversion
- COS-965AGFC LP Conversion Table
- Adjust COS-965AGFC Regulator for LP Gas
- Adjust COS-965AGFC Oven Burners for LP Gas
- Calibrate COS-965AGFC Cooktop Burners
- COS-965AGFC Gas Cooktop Troubleshooting
- COS-965AGFC Gas Oven Troubleshooting
- COS-965AGFC Gas Installation Troubleshooting
- COS-965AGFC Electrical Installation Troubleshooting - 120V
- COS-965AGFC FAQ
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- COS-EPGR304 Help Docs Table of Contents
- COS-EPGR304 LP Conversion
- Adjust COS-EPGR304 Regulator for LP Gas
- Calibrate COS-EPGR304 Cooktop Burners
- COS-EPGR304 Gas Cooktop Troubleshooting
- COS-EPGR304 Gas Oven Troubleshooting
- COS-EPGR304 Gas Installation Troubleshooting
- COS-EPGR304 Electrical Installation Troubleshooting - 120V
- COS-EPGR304 FAQ
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- COS-EPGR366 Help Docs Table of Contents
- COS-EPGR366 LP Conversion
- Adjust COS-EPGR366 Regulator for LP Gas
- Calibrate COS-EPGR366 Cooktop Burners
- COS-EPGR366 Gas Cooktop Troubleshooting
- COS-EPGR366 Gas Oven Troubleshooting
- COS-EPGR366 Gas Installation Troubleshooting
- COS-EPGR366 Electrical Installation Troubleshooting - 120V
- COS-EPGR366 FAQ
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- COS-EPGR486G Help Docs Table of Contents
- COS-EPGR486G LP Conversion
- Adjust COS-EPGR486G Regulator for LP Gas
- Calibrate COS-EPGR486G Cooktop Burners
- COS-EPGR486G Gas Cooktop Troubleshooting
- COS-EPGR486G Gas Oven Troubleshooting
- COS-EPGR486G Gas Installation Troubleshooting
- COS-EPGR486G Electrical Installation Troubleshooting - 120V
- COS-EPGR486G FAQ
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- COS-GRP304 Help Docs Table of Contents
- COS-GRP304 LP Conversion
- Adjust COS-GRP304 Regulator for LP Gas
- Calibrate COS-GRP304 Cooktop Burners
- COS-GRP304 Gas Cooktop Troubleshooting
- COS-GRP304 Gas Oven Troubleshooting
- COS-GRP304 Gas Installation Troubleshooting
- COS-GRP304 Electrical Installation Troubleshooting - 120V
- COS-GRP304 FAQ
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- COS-GRP366 Help Docs Table of Contents
- COS-GRP366 LP Conversion
- Adjust COS-GRP366 Regulator for LP Gas
- Calibrate COS-GRP366 Cooktop Burners
- COS-GRP366 Gas Cooktop Troubleshooting
- COS-GRP366 Gas Oven Troubleshooting
- COS-GRP366 Gas Installation Troubleshooting
- COS-GRP366 Electrical Installation Troubleshooting - 120V
- COS-GRP366 FAQ
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- COS-GRP486G Help Docs Table of Contents
- COS-GRP486G LP Conversion
- Adjust COS-GRP486G Regulator for LP Gas
- Calibrate COS-GRP486G Cooktop Burners
- COS-GRP486G Gas Cooktop Troubleshooting
- COS-GRP486G Gas Oven Troubleshooting
- COS-GRP486G Gas Installation Troubleshooting
- COS-GRP486G Electrical Installation Troubleshooting - 120V
- COS-GRP486G FAQ
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- COS-305DFSC Help Docs Table of Contents
- COS-305DFSC LP Conversion
- Adjust COS-305DFSC Regulator for LP Gas
- Calibrate COS-305DFSC Cooktop Burners
- COS-305DFSC Gas Cooktop Troubleshooting
- COS-305DFSC Oven Troubleshooting
- COS-305DFSC Gas Installation Troubleshooting
- COS-305DFSC Electrical Installation Troubleshooting - 240V
- COS-305DFSC FAQ
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- COS-DFR304 Help Docs Table of Contents
- COS-DFR304 LP Conversion
- Adjust COS-DFR304 Regulator for LP Gas
- Calibrate COS-DFR304 Cooktop Burners
- COS-DFR304 Gas Cooktop Troubleshooting
- COS-DFR304 Electric Oven Troubleshooting
- COS-DFR304 Gas Installation Troubleshooting
- COS-DFR304 Electrical Installation Troubleshooting - 240V
- COS-DFR304 FAQ
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- COS-DFR366 Help Docs Table of Contents
- COS-DFR366 LP Conversion
- Adjust COS-DFR366 Regulator for LP Gas
- Calibrate COS-DFR366 Cooktop Burners
- COS-DFR366 Gas Cooktop Troubleshooting
- COS-DFR366 Electric Oven Troubleshooting
- COS-DFR366 Gas Installation Troubleshooting
- COS-DFR366 Electrical Installation Troubleshooting - 240V
- COS-DFR366 FAQ
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- COS-DFR486G Help Docs Table of Contents
- COS-DFR486G LP Conversion
- Adjust COS-DFR486G Regulator for LP Gas
- Calibrate COS-DFR486G Cooktop Burners
- COS-DFR486G Gas Cooktop Troubleshooting
- COS-DFR486G Electric Oven Troubleshooting
- COS-DFR486G Gas Installation Troubleshooting
- COS-DFR486G Electrical Installation Troubleshooting - 240V
- COS-DFR486G FAQ
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- COS-F965 Help Docs Table of Contents
- COS-F965 LP Conversion
- Adjust COS-F965 Regulator for LP Gas
- Calibrate COS-F965 Cooktop Burners
- COS-F965 Gas Cooktop Troubleshooting
- COS-F965 Electric Oven Troubleshooting
- COS-F965 Gas Installation Troubleshooting
- COS-F965 Electrical Installation Troubleshooting - 240V
- COS-F965 FAQ
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- COS-F965NF Help Docs Table of Contents
- COS-F965NF LP Conversion
- Adjust COS-F965NF Regulator for LP Gas
- Calibrate COS-F965NF Cooktop Burners
- COS-F965NF Gas Cooktop Troubleshooting
- COS-F965NF Electric Oven Troubleshooting
- COS-F965NF Gas Installation Troubleshooting
- COS-F965NF Electrical Installation Troubleshooting - 240V
- COS-F965NF FAQ
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Range Hoods
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- COS-63175 Help Docs Table of Contents
- COS-63175 Quick Start Video Guide
- COS-63175 Installation Video Guide
- COS-63175 Troubleshooting Video Guide
- COS-63175 Motor Troubleshooting
- COS-63175 Controls Troubleshooting
- COS-63175 LED Lights Troubleshooting
- COS-63175 Locate and Replace Circuit Board
- COS-63175 Locate and Replace Motor
- COS-63175 Locate and Replace Control Panel
- COS-63175 FAQ
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- COS-63175S Help Docs Table of Contents
- COS-63175S Quick Start Video Guide
- COS-63175S Installation Video Guide
- COS-63175S Troubleshooting Video Guide
- COS-63175S Motor Troubleshooting
- COS-63175S Controls Troubleshooting
- COS-63175S LED Lights Troubleshooting
- COS-63175S Locate and Replace Circuit Board
- COS-63175S Locate and Replace Motor
- COS-63175S Locate and Replace Control Panel
- COS-63175S FAQ
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- COS-63190 Help Docs Table of Contents
- COS-63190 Quick Start Video Guide
- COS-63190 Installation Video Guide
- COS-63190 Troubleshooting Video Guide
- COS-63190 Motor Troubleshooting
- COS-63190 Controls Troubleshooting
- COS-63190 LED Lights Troubleshooting
- COS-63190 Locate and Replace Circuit Board
- COS-63190 Locate and Replace Motor
- COS-63190 Locate and Replace Control Panel
- COS-63190 FAQ
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- COS-63190S Help Docs Table of Contents
- COS-63190S Quick Start Video Guide
- COS-63190S Installation Video Guide
- COS-63190S Troubleshooting Video Guide
- COS-63190S Motor Troubleshooting
- COS-63190S Controls Troubleshooting
- COS-63190S LED Lights Troubleshooting
- COS-63190S Locate and Replace Circuit Board
- COS-63190S Locate and Replace Motor
- COS-63190S Locate and Replace Control Panel
- COS-63190S FAQ
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- COS-668A750 Help Docs Table of Contents
- COS-668A750 Quick Start Video Guide
- COS-668A750 Installation Video Guide
- COS-668A750 Troubleshooting Video Guide
- COS-668A750 Motor Troubleshooting
- COS-668A750 Controls Troubleshooting
- COS-668A750 LED Lights Troubleshooting
- COS-668A750 FAQ
- COS-668A750 Locate and Replace Circuit Board
- COS-668A750 Locate and Replace Motor
- COS-668A750 Locate and Replace Control Panel
- COS-668A750 Replacing Glass Visor
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- COS-668A900 Help Docs Table of Contents
- COS-668A900 Quick Start Video Guide
- COS-668A900 Installation Video Guide
- COS-668A900 Troubleshooting Video Guide
- COS-668A900 Motor Troubleshooting
- COS-668A900 Controls Troubleshooting
- COS-668A900 LED Lights Troubleshooting
- COS-668A900 FAQ
- COS-668A900 Locate and Replace Circuit Board
- COS-668A900 Locate and Replace Motor
- COS-668A900 Locate and Replace Control Panel
- COS-668A900 Replacing Glass Visor
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- COS-668AS750 Help Docs Table of Contents
- COS-668AS750 Quick Start Video Guide
- COS-668AS750 Installation Video Guide
- COS-668AS750 Troubleshooting Video Guide
- COS-668AS750 Motor Troubleshooting
- COS-668AS750 Controls Troubleshooting
- COS-668AS750 LED Lights Troubleshooting
- COS-668AS750 FAQ
- COS-668AS750 Locate and Replace Circuit Board
- COS-668AS750 Locate and Replace Motor
- COS-668AS750 Locate and Replace Control Panel
- COS-668AS750 Replacing Glass Visor
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- COS-668AS900 Help Docs Table of Contents
- COS-668AS900 Quick Start Video Guide
- COS-668AS900 Installation Video Guide
- COS-668AS900 Troubleshooting Video Guide
- COS-668AS900 Motor Troubleshooting
- COS-668AS900 Controls Troubleshooting
- COS-668AS900 LED Lights Troubleshooting
- COS-668AS900 FAQ
- COS-668AS900 Locate and Replace Circuit Board
- COS-668AS900 Locate and Replace Motor
- COS-668AS900 Locate and Replace Control Panel
- COS-668AS900 Replacing Glass Visor
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- COS-668WRC75 Help Docs Table of Contents
- COS-668WRC75 Quick Start Video Guide
- COS-668WRC75 Installation Video Guide
- COS-668WRC75 Troubleshooting Video Guide
- COS-668WRC75 Motor Troubleshooting
- COS-668WRC75 Controls Troubleshooting
- COS-668WRC75 LED Lights Troubleshooting
- COS-668WRC75 FAQ
- COS-668WRC75 Locate and Replace Circuit Board
- COS-668WRC75 Locate and Replace Motor
- COS-668WRC75 Locate and Replace Control Panel
- COS-668WRC75 Replacing Glass Visor
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- COS-668WRC90 Help Docs Table of Contents
- COS-668WRC90 Quick Start Video Guide
- COS-668WRC90 Installation Video Guide
- COS-668WRC90 Troubleshooting Video Guide
- COS-668WRC90 Motor Troubleshooting
- COS-668WRC90 Controls Troubleshooting
- COS-668WRC90 LED Lights Troubleshooting
- COS-668WRC90 FAQ
- COS-668WRC90 Locate and Replace Circuit Board
- COS-668WRC90 Locate and Replace Motor
- COS-668WRC90 Locate and Replace Control Panel
- COS-668WRC90 Replacing Glass Visor
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- COS-668WRCS75 Help Docs Table of Contents
- COS-668WRCS75 Quick Start Video Guide
- COS-668WRCS75 Installation Video Guide
- COS-668WRCS75 Troubleshooting Video Guide
- COS-668WRCS75 Motor Troubleshooting
- COS-668WRCS75 Controls Troubleshooting
- COS-668WRCS75 LED Lights Troubleshooting
- COS-668WRCS75 FAQ
- COS-668WRCS75 Locate and Replace Circuit Board
- COS-668WRCS75 Locate and Replace Motor
- COS-668WRCS75 Locate and Replace Control Panel
- COS-668WRCS75 Replacing Glass Visor
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- COS-668WRCS90 Help Docs Table of Contents
- COS-668WRCS90 Quick Start Video Guide
- COS-668WRCS90 Installation Video Guide
- COS-668WRCS90 Troubleshooting Video Guide
- COS-668WRCS90 Motor Troubleshooting
- COS-668WRCS90 Controls Troubleshooting
- COS-668WRCS90 LED Lights Troubleshooting
- COS-668WRCS90 FAQ
- COS-668WRCS90 Locate and Replace Circuit Board
- COS-668WRCS90 Locate and Replace Motor
- COS-668WRCS90 Locate and Replace Control Panel
- COS-668WRCS90 Replacing Glass Visor
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- COS-668ICS750 Help Docs Table of Contents
- COS-668ICS750 Quick Start Video Guide
- COS-668ICS750 Installation Video Guide
- COS-668ICS750 Uninstall Video Guide
- COS-668ICS750 Troubleshooting Video Guide
- COS-668ICS750 Motor Troubleshooting
- COS-668ICS750 Controls Troubleshooting
- COS-668ICS750 LED Lights Troubleshooting
- COS-668ICS750 FAQ
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- COS-668ICS900 Help Docs Table of Contents
- COS-668ICS900 Quick Start Video Guide
- COS-668ICS900 Installation Video Guide
- COS-668ICS900 Uninstall Video Guide
- COS-668ICS900 Troubleshooting Video Guide
- COS-668ICS900 Motor Troubleshooting
- COS-668ICS900 Controls Troubleshooting
- COS-668ICS900 LED Lights Troubleshooting
- COS-668ICS900 FAQ
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Cooktops
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- COS-640STX-E Help Docs Table of Contents
- COS-640STX-E LP Conversion
- Adjust COS-640STX-E Regulator for LP Gas
- Calibrate COS-640STX-E Cooktop Burners
- COS-640STX-E Gas Cooktop Troubleshooting
- COS-640STX-E Gas Installation Troubleshooting
- COS-640STX-E Electrical Installation Troubleshooting - 120V
- COS-640STX-E FAQ
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- COS-850SLTX-E Help Docs Table of Contents
- COS-850SLTX-E LP Conversion
- Adjust COS-850SLTX-E Regulator for LP Gas
- Calibrate COS-850SLTX-E Cooktop Burners
- COS-850SLTX-E Gas Cooktop Troubleshooting
- COS-850SLTX-E Gas Installation Troubleshooting
- COS-850SLTX-E Electrical Installation Troubleshooting - 120V
- COS-850SLTX-E FAQ
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- COS-950SLTX-E Help Docs Table of Contents
- COS-950SLTX-E LP Conversion
- Adjust COS-950SLTX-E Regulator for LP Gas
- Calibrate COS-950SLTX-E Cooktop Burners
- COS-950SLTX-E Gas Cooktop Troubleshooting
- COS-950SLTX-E Gas Installation Troubleshooting
- COS-950SLTX-E Electrical Installation Troubleshooting - 120V
- COS-950SLTX-E FAQ
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- COS-VA-S950M Help Docs Table of Contents
- COS-VA-S950M LP Conversion
- Adjust COS-VA-S950M Regulator for LP Gas
- Calibrate COS-VA-S950M Cooktop Burners
- COS-VA-S950M Gas Cooktop Troubleshooting
- COS-VA-S950M Gas Installation Troubleshooting
- COS-VA-S950M Electrical Installation Troubleshooting - 120V
- COS-VA-S950M FAQ
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Wall Ovens
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Microwaves
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Refrigeration
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Dishwasher
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Countertop Appliances
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Faucets
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Support
COS-EPGR366 Gas Cooktop Troubleshooting
Check that the unit has been installed properly: Gas Installation Troubleshooting.
Cooktop burner(s) will not light
- My burner sparks or clicks when turning the knob to ignite.
- Check for a gas smell when turning the knob.
- I do not smell gas.
- There may be air inside the gas line(s) from manufacturing, storage, or shipping.
- Repeat the proper lighting procedure several times.
- If you begin to smell gas, proceed to the next step.
- There may be air inside the gas line(s) from manufacturing, storage, or shipping.
- I smell gas:
- Remove the burner and burner cap to inspect the burner ports for any obstructions such as food particles, dried liquids, etc. If debris is found, clean the burner and burner cap with warm, soapy water and a non-abrasive cloth. Allow to dry completely before replacing.
- Add the burner and burner cap back onto the cooktop and ensure they are seated properly. They should wiggle slightly when moved left + right, but should remain in place.
- Attempt to light the unit manually using a long stem lighter.
- Check for a visible spark on the igniter electrode next to the burner. Make sure you can see the actual spark coming from the white igniter electrode.
- If burner(s) still does not light on its own, contact support or a qualified technician for further troubleshooting and diagnosis.
- I do not smell gas.
- Check for a gas smell when turning the knob.
- My burner does not spark or click when turning the knob to ignite:
- None of my burners spark or click when turned on:
- Check that the electrical has been installed properly: Electrical Installation Troubleshooting.
- Check if the burner sparks only when another knob is turned. Press and hold another knob to actuate the ignition system. While holding the knob on and allowing the igniters to spark, turn the knob for the affected burner as if lighting it normally. If it lights, contact tech support.
- My burner does not spark even when another knob is pushed and held in.
- Check that the burner and burner cap are properly seated by removing them from the unit and replacing them.
- Check for a visible spark on the igniter electrode next to the burner.
- If you see a spark on the tip of the electrode, hold the knob in longer to allow ample gas flow to make contact with the spark.
- Try lighting the burner with a long stem lighter, and if it does not light, there may not be gas flowing.
- If the burner(s) still does not spark properly, contact support or a qualified technician for further troubleshooting and diagnosis.
- None of my burners spark or click when turned on:
My cooktop burner(s) will light but will not stay lit
- Remove the affected burner(s) and cap(s) from the unit.
- For the models COS-965AGC, COS-965AGFC, COS-244AGC, F965, F965NF, 850SLTX-E, 950SLTX-E, 640STX-E, VA-S950M, COS-965AG, COS-965AGF:
- Locate the silver and bronze tip extending next to each burner.
- Using a dry cloth or paper towel, clean the tip to remove any residue that may be present. The residue may not be visible to the human eye.
- Replace the burner(s) and cap(s) to ensure they are properly seated.
- Light the burner and hold the knob on to heat up the thermocouple safety device.
- Continue holding for up to 60 seconds.
- Release the knob. The flame should stay on.
- If the flame still extinguishes on its own, it may need to be calibrated.
- If the burner still does not stay lit after several attempts, contact support or a qualified technician for further troubleshooting and diagnosis.
My burners are too high or too low
- The burners on your Cosmo cooktop are designed for higher efficiency and may appear higher or lower than other cooktops.
- Give yourself time to adjust to the new cooktop by cooking on it for at least a week.
- If food is cooking too quickly, try a lower temperature.
- If food is cooking too slowly, try a higher temperature.
- If your food is still cooking too quickly or slowly, even after adjusting the flame height, contact support or a qualified technician for further troubleshooting and diagnosis.